Customer Success vs. Sales
I completed 3 years at Sauce Labs a few weeks ago. As some of you may know, I joined the company as a Customer Success Manager in November of 2016 and in April of 2019,… Read More »Customer Success vs. Sales
Musings
Ek Lafz-e-Mohabbat Ka
Ek lafz-e-mohabbat ka, adna yeh fasaana hai,simte toh dil-e-aashiq, phaile to zamaana haiOne word of love, a seemingly simple story,When compacted it is a lover’s heart, when expanded it is the whole world Aankhon mein… Read More »Ek Lafz-e-Mohabbat Ka
The Veil
Użr āane méin bhí hai aur bulāate bhí nahīn Baís-e-tarq-e-mulāaqāat batāate bhí nahīn You shy in coming to me yet you also never call me to you. Nor do you tell me the reason for ending… Read More »The Veil
Day 1 of 2018
What’s next for you in the new year? This morning I flew home after having attended five days at the Path of Bliss‘ winter meditation retreat in Malibu. A sublime opportunity to re-connect and ground… Read More »Day 1 of 2018
Getting to Work
Last week our CEO put me in touch with some friends of his at another startup, and asked me to consult with them on how to ramp up their customer success and support teams. Great experience!… Read More »Getting to Work
On Allergies and Self-Identity
There’s a part of you that decides what you are, and what is not you. Most people draw that line at the boundary of the skin. In other words, what’s inside my skin is me,… Read More »On Allergies and Self-Identity