Getting to Work

Last week our CEO put me in touch with some friends of his at another startup, and asked me to consult with them on how to ramp up their customer success and support teams. Great experience! The guys I connected with were hungry, eager to learn, and had really great questions for me. Towards the end […]

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On Allergies and Self-Identity

There’s a part of you that decides what you are, and what is not you. Most people draw that line at the boundary of the skin. In other words, what’s inside my skin is me, and what’s outside the skin is not me. I think that allergies are a body’s psycho-somatic overreaction to a substance […]

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